CallCenterServices.com to Provide Businesses with Educational Resources on Call Center Outsourcing

December 21, 2015, Willow Grove, PA ─ Leading call center provider, AnswerNet, has launched a new website to provide tips and knowledge on call center services for organizations wanting to learn more about outsourcing best practices. CallCenterServices.com offers white papers and infographics on a myriad of topics, from telephone answering services to telemarketing and SMS text.

Companies that are new to the world of outsourcing call center services will find the website is a great vehicle for getting up to speed. However, larger companies or those more familiar with outsourcing will also find the website helpful as a way of staying on top of important industry regulations.

“We believe CallCenterServices.com is a great resource for the small to medium-sized companies as well as for larger businesses,” said Gary Pudles, AnswerNet’s President and CEO. “We will regularly publish materials and update the site to keep the content fresh and to bring businesses the most current news and information.”

Callcenterservices.com is steadily gaining visitors each day. Popular resources include a guide on how to write a call center request for proposal (RFP) and steps on how to improve your telemarketing campaign. To learn more, visit callcenterservices.com.

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AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has more than 25 call centers in 18 states and two Canadian provinces, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. These are only a small selection of contact management solutions provided to nearly 10,000 clients, for which we process over 30 million contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies” and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine.

Call Center CEO Wins Coveted Industry Award for Ethics and Quality

November 5, 2015, Willow Grove, PA ─ CEO and President of call center provider AnswerNet, Gary Pudles, has been honored with the 2015 Tom Ryan Award for Ethics, Integrity and Quality Above All. Pudles received this prestigious honor from the Canadian Call Management Association (CAM-X) at the 51st Annual CAM-X Convention and Trade Show held recently at the Doubletree Hilton in Charleston, SC.

The award — created in honor of telemessaging pioneer Tom Ryan — goes to companies and individuals exhibiting quality service, commitment to the highest ethics and integrity, and other ideals.

“This award symbolizes the values that I love about this industry and what I love about our company,” said Pudles. “I am extremely proud of our AnswerNet family and the incredible work they do every day. I could not have received this award without them.”

Pudles, also once named an “Ernst and Young Entrepreneur of the Year,” was selected for his dedication to quality service delivery, positive employee relations and community involvement.

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AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has more than 25 call centers in 18 states and two Canadian provinces, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. These are only a small selection of contact management solutions provided to nearly 10,000 clients, for which we process over 30 million contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies” and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine.