Solutions for Winter Weather’s Effects on Your Business

Call Centers Can Help During Winter Emergencies
Call Centers Can Help During Winter Emergencies

 

Who could forget the winter of 2014? The snow was piled high, and everyone hid to escape the brutal winds. From consumers to businesses, everyone encounters some form of financial loss during the wintertime. In fact, one survey estimated that the 2014 winter had cost the economy nearly $50 billion in lost productivity and 76,000 jobs.

From small businesses to major corporations, winter weather affects companies of all sizes. With the 2015 winter season just ramping up, businesses need to be prepared for what Mother Nature may bring. Snow, ice, and downed power lines down cause employees to call out, deliveries to be delayed or canceled, and offices to close.

However, there are some things that you can do to keep your business up and running. Here are a few tips to not let this winter season leave your company out in the cold:

1)    SBA Loans: The U.S Small Business Administration (SBA) often provides financial assistance to small businesses who suffer from substantial economic loss due to the weather. In fact, last February they provided just that to many companies throughout the US through their Economic Injury Disaster Loan Program. The SBA can provide up to $1.5 million in disaster assistance to a business if that business is unable to get credit elsewhere.

2)    Remote Computer Access: Are your employees setup with remote access to their files and email? Remote computer access can be a cost-effective and efficient tool when driving into the office is too risky. For those concerned about security, consider Virtual Private Networks (VPNs). VPNs encrypt files on your computer and any data being exchanged over the internet to protect it from unauthorized access.

3)    Call Center Providers: Call centers can be an integral part of your company’s disaster plan. The best call centers have backup power supplies so that even if electricity is out in their area, they are still active and can receive calls. Additionally, many call centers have multiple sites. So even if your call center location is in the storm’s path, they can failsafe or pass calls to another site in the network that is out of harm’s way. Not sure what call centers can provide you? Consider these options:

a.    Answering Services: Call centers provide telephone answering services, answering your phones and taking messages from your customers when you can’t. In fact, some call centers offer quick setup and can start handling your calls in as little as 24 hours. Other centers can offer retainer services. For a small monthly fee, you can have the comfort of knowing your businesses’ incoming calls can be switched over in a matter of a few hours to agents already trained on your account.

b.    Hotlines: One of the easiest, low-cost solutions a call center can provide is an emergency hotline for both your staff and customers. The hotline can be updated very quickly, and provide guidance as to office closings and how to reach someone if necessary. Many call centers can text-enable hotlines too, providing important information by cell phone.

c.    Emergency Notifications: Call centers can also offer outbound services, calling out to customers and staff to share vital information about your business during the winter season. And, like hotlines, these notifications can be sent via text as well.

d.    Follow Me Services: If your staff is still working during the winter storm, but from a remote location, call centers often provide “follow me” services. This service is essentially a routing system for incoming calls that will attempt to reach someone at all of their lines – home, office or cell. This is ideal for remote staff that is expecting important phone calls but can’t make it into the office when the snow and ice are causing havoc on the roads.

So although the winter can be a serious thorn in your side, rest assured your office can remain active and informed. Above are just a few options for how you can prepared for winter weather disasters.

AnswerNet Acquires TACTION Inc.

(December 2, 2014) Willow Grove, PA AnswerNet , a full-service provider of inbound, outbound and automated call center and business process outsourcing (BPO) services, has acquired the TACTION business from New England 800. TACTION is a customer service contact center formerly located in Waldoboro, Maine, now operating in Rockland, Maine.

TACTION provides inbound customer service for a variety of clients, specializing in resolving customer complaints, return merchandise, and other client-related services for major travel goods manufacturers, and other clients. TACTION’s specialty is the outsourcing of the customer service and order processing functions.

Gary Pudles, President and CEO of AnswerNet is excited about the acquisition and anticipates significant growth in 2015 saying: “TACTION’s customers will benefit by having access to new technologies and processes that will augment the amazing service already being delivered by TACTION’s agents. The product expertise and profound level of service these agents and managers offer to support the clients fit perfectly with AnswerNet’s core values, and commitment to our clients. This is in keeping with our brand promise and mission of providing our clients with the people, products and services to allow them to run their businesses, their way. I’m so happy to add TACTION to the AnswerNet family.”

AnswerNet is proud to offer the TACTION customer base a hands-on boutique experience with the support and technical structure of a larger company. According to Pudles, “Adding centers with specialized knowledge to the AnswerNet family strengthens our ability to deliver great service to our clients ─ both old and new.”

###

About AnswerNet
AnswerNet is a full-service provider of inbound, outbound and automated call center and business process outsourcing (BPO) services. AnswerNet has 28 contact centers within the continental United States and Canada, providing a vast range of services such as telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research that optimize client businesses. These are only a small selection of contact management solutions provided to thousands of clients, for which we process tens of millions of contacts every year. AnswerNet has been recognized for its various achievements by Inc. Magazine (the Annual “Inc. 500 List of Fastest Growing Private Companies”), Customer Interaction Solutions Magazine (the Top 50 Teleservices Agencies) and, most recently, was named a “Best Run Company” by SmartCEO magazine.