The AnswerNet Call Center Blog

May 16, 2012 (Willow Grove, PA) – AnswerNet is among the first call centers to include Video Chat Moderation in their list of products and services.

AnswerNet is hiring 50 agents in Santa Rosa, California for its first Video Chat Moderation Services. AnswerNet has long been known for its interest and participation in leading-edge technologies, always finding new ways to expand the scope of the services offered in its more than 50 call center locations across the United States and Canada.

Video Chat agents will act as moderators in video rooms where groups of users can talk to one another. The goal of the moderator is to ensure that there is no cyber-bullying or other inappropriate behavior on the part of the video chat participants.

Gary Pudles, CEO & President of AnswerNet, says, “This program takes AnswerNet to a whole new level and puts us in the middle of the social media revolution. Not only is this an exciting new extension of our services, but to my knowledge, this is the first of its kind in the industry; our Video Chat Moderators can provide a sense of security and an extra level of protection to anyone who wants to participate in social media but feels some hesitation about talking with new people online.” Pudles continues, “I’m so excited about this service; I can’t wait to test it out myself! I love social media, and our participation in it at this level fits exactly with my vision for AnswerNet’s future.”

AnswerNet’s very first Video Chat service is expected to go live in the next 30 days.

About AnswerNet
AnswerNet, the world’s largest telemessaging firm, provides full service Inbound, Outbound and E-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies as well as Customer Interaction Solutions Magazine’s Top 50 Teleservices Agencies.

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This year, I was a “newbie” to the AnswerNet National Meeting and I have to say that it was an amazing time. A group of us, from sales to marketing and operations, flocked to sunny Tampa, Florida for the event. I was blown away by the camaraderie amongst our team. People who I have never met face-to-face made me feel like I’ve known them personally for years.

I was told that the National Meetings are always a great combination of social and learning activities, and have to admit that this year proved to be no different. We celebrated the year’s accomplishments and learned about new skills, services and offerings. Even the theme, If Not You, Then Who?, became an opportunity to better ourselves as individuals and employees. We all walked away feeling empowered and motivated.

Another notable moment was when Gary Pudles invited the group out to a local comedy club called Improv Comedy Theater in Ybor City. The group shared laughs and stories with the on-stage talent. One comedy club staffer even said to me that he never saw such a sense of closeness and community in a group. It definitely went down as one of the most memorable experiences in AnswerNet history.

In the end, the 2012 National Meeting proved to be a fun-filled, educational and inspiring event. The team has a renewed dedication to providing our customers with the people, services and technology to allow them to run their businesses, their way. So why not join the AnswerNet family today? Call us at 800-411-5777.

Written by: Rebecca Lorden, Marketing Communications Coordinator

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