Call Center Glossary – Telephone Answering Service (TAS)

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Telephone Answering Service (TAS): Telephone Answering Service, or TAS, is a service provided by call centers that involves the handling of calls for clients. A client’s phone is answered, a message is taken, or information is provided to the caller and the results are documented and provided to the client. Telephone Answering Services also can provide voice mail service and enhanced services such as Email Management, Call Routing, Appointment Scheduling and Order Taking. Click Here to learn more about AnswerNet’s Telephone Answering Services!

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