Call Center Glossary: Hotline Services

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Hotline Services: Hotlines are designated lines of telephone communication whereby a caller can reach a live call center operator or IVR system by dialing a specific, pre-determined phone number. Hotline Services include employee hotlines, crisis prevention hotlines, product recall hotlines, and Sarbanes-Oxley (SOX) hotlines. To learn more about AnswerNet’s Hotline Services, Click Here.

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