The SNUG Conference provides the opportunity for Startel users to gather and learn call center tips from one another. Pudles was asked to present HIPAA and PCI due to his experience with establishing compliance standards in AnswerNet’s call centers throughout the U.S. and Canada. “My experience—good and bad—offers a unique perspective on call center compliance. Conference attendees can learn the do’s and don’ts from a management perspective,” says Pudles.
The 25th Annual SNUG Conference is being held in Albuquerque, New Mexico from March 11-14, 2012. “The Science of Compliance: HIPAA & PCI Compliance in Your Call Center” will be presented by Gary Pudles on March 13, 2012 from 3:45-4:30 pm. For more information, please visit the SNUG website at http://www.teamsnug.org/ .
AnswerNet, the world’s largest telemessaging firm, provides full service Inbound, Outbound and E-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualifications, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s Annual “Inc. 500” List of Fastest Growing Private Companies as well as Customer Interaction Solutions magazine’s Top 50 Teleservices Agencies.