Co-presenting with Pudles will be Esther Lopez, the Senior Director of Customer Experience at Cross Country Home Services. Their presentation will include the different strategies that both AnswerNet and Cross Country Home Services took to implement a Net Promoter Score (NPS) method at their companies.
“NPS is a unique tool that measures the loyalty of your customers,” says Pudles. “AnswerNet initiated an NPS program in 2009, and it has proven itself to be a very valuable barometer of performance. This presentation will be about the solutions and challenges that came to light and how we [AnswerNet and Cross Country Home Services] worked to improve scores, customer loyalty and subsequently, referral business.”
The presentation will take place on October 15, 2012 from 11 a.m. to 12:15 p.m. PST. To learn more about the conference, please visit SOCAP at www.SOCAP.org. To learn more about AnswerNet, please visit us at www.AnswerNet.com.
AnswerNet, the world’s largest privately held telemessaging firm, provides full service Inbound, Outbound and E-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualification, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s annual “Inc. 500” List of Fastest Growing Private Companies, Customer Interaction Solutions Magazine’s Top 50 Teleservices Agencies and most recently was added to SmartCEO Magazine’s list of Best Run Companies for 2012.