(March 5, 2013) Willow Grove, Pa. – Gary Pudles, CEO and President of AnswerNet, and Brad Huie, Corporate Operations Manager of AnswerNet, are presenting “Increasing Client Satisfaction and Reviving Customer Relationships with Net Promoter Scores” at the 2013 PACE Annual Convention and Expo. AnswerNet, which started using Net Promoter Scores (NPS) in 2009, was one of the first call centers to implement an NPS program in the industry. The initiative helped AnswerNet find new ways to improve their customer experience and maintain customer satisfaction.
“AnswerNet’s NPS program has proven to be a very valuable barometer of performance,” says Gary Pudles. “This session will explain the process we went through to improve scores, customer loyalty and referral business.”
The convention offers educational sessions and exciting networking opportunities for the multi-channel customer service and support industry. The convention will take place March 10-13, 2013, in Scottsdale, Ariz. To learn more about PACE and this event, please visit www.paceassociation.com. To learn more about AnswerNet’s call center solutions, please visit www.AnswerNet.com.
About Gary Pudles:
Gary A. Pudles is the CEO & President of AnswerNet and co-founder of SubOut and Splendtastic. He is a nationally recognized entrepreneur whose expertise in heading startups and identifying revenue-generating opportunities has made him a successful business leader, educator and motivational speaker. Pudles is an “Ernst and Young Entrepreneur of the Year” award winner, a published author and a highly sought-after host and interviewer for business and communication trade shows and events.
AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, electronic and business process outsourcing (BPO) call center services. AnswerNet operates over 50 contact centers within the continental United States and Canada. AnswerNet provides a wide range of services, from its core capabilities of telephone answering, hotlines, customer service sales, lead qualification and market research to a variety of business process outsourcing options including CRM hosting, email management, and order processing. The company processes more than 60 million contacts every year, for a client base of 35,000. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.”