AnswerNet Remains Call Center of Choice for Georgia Aquarium

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(March 8, 2013) Willow Grove, Pa. – AnswerNet, the world’s largest privately held telemessaging firm, has extended its service contract with Georgia Aquarium for an additional three years. Located in Atlanta, Georgia Aquarium is the world’s largest aquarium, featuring six galleries, more than 70 exhibits and over 10 million gallons of water. Georgia Aquarium welcomes more than 2 million guests annually, and is one of the nation’s most-visited aquariums. AnswerNet continues to manage all customer service, subscription, event and crisis calls for this American national treasure and has been the Aquarium’s voice to the world since 2009.

Georgia Aquarium’s representatives understood early that outsourcing to AnswerNet, instead of managing their customer service in-house, would support and expand their business initiatives cost-effectively. Georgia Aquarium hired AnswerNet for both inbound and outbound call center services including booking reservation sales, offering ticket and package promotions and renewing season passes. With this contract extension, AnswerNet will be providing these services now through 2015.

“We are so excited to continue our relationship with Georgia Aquarium,” says AnswerNet’s CEO and President, Gary Pudles. “They are an amazing attraction for family, friends and tourists. We are proud to be their call center provider and look forward to a long and prosperous relationship for both our companies.”

AnswerNet provides inbound, outbound and electronic services, as well as business process outsourcing for small to large businesses throughout the United States and Canada. For more information about AnswerNet or to request a quote, visit www.AnswerNet.com. To learn more about Georgia Aquarium’s exhibits or for information about admissions, visit www.GeorgiaAquarium.org.

About AnswerNet:
AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, electronic and business process outsourcing (BPO) call center services. AnswerNet operates over 50 contact centers within the continental United States and Canada. AnswerNet provides a wide range of services, from its core capabilities of telephone answering, hotlines, customer service sales, lead qualification and market research to a variety of business process outsourcing options including CRM hosting, email management, and order processing. The company processes more than 60 million contacts every year, for a client base of 35,000. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.”

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