(April 3, 2013) Willow Grove, Pa. – Gary Pudles, CEO and President of AnswerNet, will discuss servant leadership at the Philadelphia SmartCEO Matrix event on April 4, 2013. The Matrix is an educational, invitation-only event for local c-level executives. Pudles’ experience managing and leading over 50 call centers throughout the United States and Canada makes him an ideal addition to this illustrious panel.
Made popular by Robert Greenleaf in the 1970s, servant leadership is best described as a “serve-first” philosophy. Pudles fits the bill of a servant-leader, having put AnswerNet’s front-line employee—the contact center agent—at the epicenter of the management structure.
“The philosophy of putting our agents at the center of the management structure means that they have the tools, training and management that makes them the best in the industry, and by extension, they provide excellent service to our clients,” said Pudles. “This structure also allows natural leaders to emerge—people who have demonstrated the core values and an interest in a career path. Some of our most successful operations and sales people have started out as agents. By AnswerNet’s managers serving the needs of our agents, we can promote from within, build employee longevity and keep our customers longer.”
The Matrix event will be held at Hyatt Regency Philadelphia at Penn’s Landing. To learn more about this event or to purchase tickets, visit www.SmartCEO.com. To learn more about Gary Pudles and AnswerNet, visit www.AnswerNet.com.
Gary A. Pudles is the CEO & President of AnswerNet and co-founder of SubOut and Splendtastic. He is a nationally recognized entrepreneur whose expertise in heading startups and identifying revenue-generating opportunities has made him a success as a business leader, educator and motivational speaker. Pudles is an “Ernst and Young Entrepreneur of the Year” award winner, a published author and a highly sought-after host and interviewer for business and communication trade shows and events.
AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, electronic and business process outsourcing (BPO) call center services. AnswerNet operates over 50 contact centers within the continental United States and Canada. AnswerNet provides a wide range of services, from its core capabilities of telephone answering, hotlines, customer service sales, lead qualification and market research to a variety of business process outsourcing options including CRM hosting, email management, and order processing. The company processes more than 60 million contacts every year, for a client base of 35,000. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.”