There are many possible paths through marketing, sales and customer service by which a prospect with a need may become your happy customer. Whether a prospect finds your company by way of a TV commercials or Internet ads, there are multiple call center touchpoints in the customer’s journey where a call center can help to enhance the customer’s experience and increase your company’s profits.
This story and infographic shows the role of call centers during the journey from marketing prospect to happy customer.
Read the full story:
“Call Center Touchpoints in the Journey of a Happy Customer”