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AnswerNet Acquires Synergy Solutions – Growing Footprint in Customer Engagement and Contact Center Solutions

(July 9, 2018) Philadelphia, PA ─ AnswerNet, a full-service provider of inbound, outbound and automated contact center services, acquires Synergy Solutions in an asset transaction. Synergy Solutions specializes in high-touch consultative customer service and sales support programs for many of the nation’s leading brands. Headquartered in Phoenix, Arizona, Synergy Solutions was established in 1999 and focuses on innovative customer interaction solutions with an emphasis on proactive and innovative process improvement. This allows Synergy Solutions to provide superior…

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AnswerNet and Connect Direct Partner to Bring Customer Service Solutions and Jobs to Deaf and Hard of Hearing People

Improving Communications for the Deaf Community   (June 12, 2018) Philadelphia, Pa. – AnswerNet and Connect Direct have partnered to bring the deaf community to the forefront of today’s customer service solutions. With 1 million Deaf and hard of hearing individuals in the United States, it is astonishing how little progress has been made in customer service communications. While the use of smart phones and video chat has been well-established over the past few years, companies still…

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AnswerNet’s Gary Pudles Honored with ATSI Hall of Fame Award

June 30, 2016, Willow Grove, PA — Gary Pudles, President and CEO of AnswerNet, was inducted into the Association of TeleServices International (ATSI) Hall of Fame this month, at the Association of TeleServices International Conference held in Tampa, Fla. The ATSI Hall of Fame Award is given to deserving individuals in appreciation for their contributions to the teleservices industry over a significant number of years. Pudles was presented with this honor for his years of…

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Call Center Father and Son to Present at 2016 National Amtelco Equipment Owners Association Conference

February 16, 2016, Willow Grove, PA ─ Gary Pudles, President and CEO of AnswerNet, will present “Corporate Culture/Core Values: How to Maintain Them” at this year’s National Amtelco Equipment Owners (NAEO) Conference. Pudles is an ideal presenter on this topic, as AnswerNet has been honored recently with a SmartCEO Corporate Culture Award for its creative, collaborative workplace. Having grown the company partially through acquisitions, Pudles is a veteran at integrating corporate cultures to ultimately result…

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