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Three Ways any Business Can Benefit from Answering Services

Save Your Money: An answering service can save you money by eliminating the overhead costs of hiring your own reception staff. Never Lose A Client: Most answering services are 24/7, ensuring you never miss a call from your top customers. Save Yourself Some Time: Lets your staff focus on other duties.

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Answering Service Benefits for Law Firms

  Law firms, big and small, receive many calls on a daily basis. Money, time and people are necessary for handling these calls.  An answering service allows law firms to continue what is important to them — practicing law.  A call center essentially removes the responsibility of answering calls off of a law firm’s plate. An answering service that can help with handling incoming calls, as well as managing web inquiries can be especially helpful….

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Industry Make-up of Businesses Seeking Call Center Services

An 18-month study was performed by surveying 3,672 businesses, which were categorized by industry into 70+ categories. The objective of the study was to determine which industries most often seek to use call center services. The main finding was that there was no one industry category that consisted of more than 11% of businesses seeking call center services. For businesses, this suggests that, regardless of which industry category you fall in, it is likely that…

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Twelve Call Center Services for the Legal Industry

Small, medium and large law firms each have unique needs and opportunities for using call center services. Law firms with limited staff may just need someone to answer the phone or website chats. Larger firms may need intake help with answering and responding to hundreds of website inquiries or calls from marketing campaigns. Call centers can assist with answering and responding to these calls and website inquiries 24 hours per day every day of the…

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