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CallCenterServices.com to Provide Businesses with Educational Resources on Call Center Outsourcing

December 21, 2015, Willow Grove, PA ─ Leading call center provider, AnswerNet, has launched a new website to provide tips and knowledge on call center services for organizations wanting to learn more about outsourcing best practices. CallCenterServices.com offers white papers and infographics on a myriad of topics, from telephone answering services to telemarketing and SMS text. Companies that are new to the world of outsourcing call center services will find the website is a great…

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Call Center CEO presents at 25th Annual SNUG Conference

March 8, 2012 (Willow Grove, PA) – Gary Pudles, President and CEO of AnswerNet, continues to educate and inform business professionals on HIPAA and PCI compliance in call centers. His session, “The Science of Compliance”, will be presented at this year’s 25th Annual Startel National Users Group (SNUG) Conference. The SNUG Conference provides the opportunity for Startel users to gather and learn call center tips from one another. Pudles was asked to present HIPAA and…

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AnswerNet Opens New Facility in Allentown, PA

AnswerNet has relocated its Allentown call center to 1729 W. Tilghman Street, Allentown, PA 18104 after 30 years in the waterfront district. The city of Allentown announced plans to develop a new arena for the American Hockey League’s Adirondack Phantoms, setting the move in motion. AnswerNet’s former location will now be part of the waterfront reformation—improving the area for citizens and tourists alike. To read more, please check here.

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SOCAP Annual Conference 2011

SOCAP International 2011 Annual Conference was a great success! Attended by AnswerNet’s very own CEO & President (Gary Pudles) and Director of Marketing (Joe Quinn), the conference focused on the changing landscape of customer care. Topics included mobile consumers, QR codes and community heroes. Copies of session presentations are available on the SOCAP website: http://www.socap.org/ConferencesEvents/2011AnnualConference/BreakoutSessions.aspx.

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