(August 14, 2012) Willow Grove, PA – AnswerNet-Phoenix has been honored with the exclusive 2012 Award of Excellence for the fifteenth consecutive year. This award, presented annually by the Association of TeleServices International (ATSI), is given to teleservices companies across the U.S. that demonstrate professionalism and exceptional customer service. AnswerNet was presented with the award at the 2012 ATSI Annual Conference, held at the Omni ChampionsGate in Orlando, Florida.
“Even after 15 consecutive years, we are thrilled to be awarded this honor,” says AnswerNet’s CEO & President, Gary Pudles. “It really validates our team’s dedication to the AnswerNet mission: providing our customers with the people, services and technology to allow them to run their businesses, their way.”
To receive the ATSI Award of Excellence, a company must undergo intensive testing from an independent panel of judges who score call-handling skills such as courtesy, response time and accuracy. The company must receive a score of 80% or higher in each category to qualify. For more information about ATSI and the Award of Excellence, visit www.ATSI.org. To learn more about AnswerNet’s award-winning service, visit us at www.AnswerNet.com.
AnswerNet, the world’s largest privately held telemessaging firm, provides full service Inbound, Outbound and E-bound contact center and fulfillment solutions. AnswerNet operates over 50 contact centers within the continental United States and Canada, providing a vast range of systems to optimize order entry, telephone answering services, sales, lead qualification, market research and other contact management solutions for a client base of over 35,000. Processing over 60 million contacts annually, AnswerNet has been recognized for a number of awards, including Inc. Magazine’s annual “Inc. 500” List of Fastest Growing Private Companies, Customer Interaction Solutions Magazine’s Top 50 Teleservices Agencies and most recently was added to SmartCEO Magazine’s list of Best Run Companies for 2012.