Call Center Glossary: Business Process Outsourcing (BPO)


Business Process Outsourcing (BPO): Business¬†Process Outsourcing¬†is a subset of outsourcing that involves the contracting of the operations and responsibilities of specific business functions (or processes) to a third-party service provider. In the contemporary context, it is primarily used to refer to the outsourcing of services. For more information about AnswerNet’s BPO services, Click Here!