Best Practices for Lead Generation


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A superior sales team is crucial, particularly in call centers, for a business to maintain an effective marketing and lead generation strategy. While lead generation is an important initiative for companies, it can at times be stressful. When an influx of calls come in, or when something goes awry, organization is imperative.  There are several best practices sales teams can utilize in order to amplify their lead generation efforts.  Here are some of the tips we have gathered:

  • Define

According to Marketo, “Sales and Marketing must work together to clearly define what they think a lead is.”  Creating certain criteria is a good way to make sure that there is a clear definition.  For instance, having a set demographic is a good criterion to use. When these are planned out in advance, lead generation is an easier process. Another appropriate criterion is behavior.  Paying attention to the prospective buyer’s online activity is a great way to stay on top.  In particular, paying attention to email clicks, downloads, and web visits helps with definition.

  • Be Accessible

It is highly likely that your call center is receiving calls after-hours. If your call center is one that deals with later calls, ensuring that your sales agents are readily available and have schedules that are flexible is recommended. This also allows for product inquiries to be received in a timely fashion. Real time responses are a great way to lessen the risk of losing a prospective buyer. According to “78% of consumers have bailed on a transaction or not made an intended purchase because of poor customer service.” Accessibility = satisfied potential customers.

  • Be Quick  

Prompt responses are always the best responses. Potential buyers do not want to wait to receive an answer.  Since this is likely to be the potential buyer’s first interaction with the company, it is important that they receive an answer in a quick and efficient manner. The longer the response time, the less likely the potential buyer is to becoming a customer.

  • Be Proactive

Following up with your leads is a great way to make sure your company is staying at the top of their mind. This also allows the prospect to express any concerns or feedback they may have. While feedback is a great lead generation best practice, it is important that sales agents do not inundate prospects with excessive follow-up. To ensure that sales agents are not going overboard, they should follow procedures determined by their managers.

  • Measure

Measuring success always provides value.  Measuring lead generation efforts is no different. Certain aspects of the campaign to measure are cost of acquiring the lead and conversion time.  Measurement also helps with future lead generation in the future.

Combining these tips is a great way to amplify your lead generation efforts.  When a sales team defines a lead, is accessible, quick, proactive, and measures success, lead generation can be a powerful initiative for any company!

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Call Center Father and Son to Present at 2016 National Amtelco Equipment Owners Association Conference


February 16, 2016, Willow Grove, PA ─ Gary Pudles, President and CEO of AnswerNet, will present “Corporate Culture/Core Values: How to Maintain Them” at this year’s National Amtelco Equipment Owners (NAEO) Conference. Pudles is an ideal presenter on this topic, as AnswerNet has been honored recently with a SmartCEO Corporate Culture Award for its creative, collaborative workplace. Having grown the company partially through acquisitions, Pudles is a veteran at integrating corporate cultures to ultimately result in a stronger company.

“When I first started AnswerNet, my goal was to be the nicest big company in the call center industry,” says Gary Pudles. “We have successfully maintained that and other aspects of our corporate culture by looking at how our acquired companies operate to find and adopt their best practices then help them to implement some of our own.”

Taking after his father, Jesse Pudles, son of Gary Pudles, will present “The Importance of the Positive Coach Approach in a Technologically Driven World.” Jesse, a recent graduate of Chapman University, is a coach for McKee Consulting. Like Gary, he too is excited to share tips and tools to help improve call center relations.

The NAEO Conference will be held in San Diego, CA, from February 28 to March 2, 2016. Gary Pudles will present on March 1, 2016 from 4:00 p.m. to 5:00 p.m. Jesse Pudles will present on March 1 from 11:00 a.m. to 12:00 p.m. For more information, please visit the NAEO website at


AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has more than 25 call centers in 18 states and two Canadian provinces, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. These are only a small selection of contact management solutions provided to thousands of clients, for which we process millions of contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies” and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” and was honored with a Corporate Culture Award by SmartCEO magazine. For more information about AnswerNet, visit