Millennials Have Changed the Way We Communicate

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SMS/Live Chat

A faster, easier, and more preferred communication tool, texting is a huge part of the millennial generation and it’s time that it has won the rest of us over.

More likely than not, you’ve felt the push to stray away from calls and turn to SMS instead.  Millennials are coming into the work place and they are bringing texting with them.

Many contact centers are limited to only using voice for customer care when Millennials prefer using SMS. In order to get rid of the disconnect seen between the consumer and customer care technology, adapting to these changes will be beneficial for both parties.

Not only are Millennials coming into the work place, but they are also becoming the customers. It is important to communicate by their means in order to have the utmost satisfaction for the consumer.

Communication is constantly evolving and it is important to keep up with the pace. Now is the time for companies to play catch-up and embrace the use of smart phones for the most rapid and efficient form of communication there is.

One way that AnswerNet has enabled this generation change is incorporating TextGen. TextGen is a way that you can text enable your business’s phone number in order to add convenience to any customer’s process. Messages are collected into an online portal that is easily accessible to view and download conversation data.

Not only does SMS create an easier communication system, but it also has a 98 percent open rate. This is something that the email open rate cannot compare to, falling at only 22 percent. Email accounts get filled with spam and it is even likely that messages could get lost or accidentally deleted. SMS almost completely eliminates this concern.

Another great form of communication that is starting to be seen throughout many companies is the use of online live chat. Live chat is just another easy way for customers to get the information they need right in the place that they love: the internet. Being “live” provides instant customer support and minimizes the effort on the customer’s part.

Live chat can also be good for within the company itself. Just like SMS, it is a quick and effective way to communicate with a coworker about a current situation or project.

It is important to note that SMS in the work place is not here to replace other forms of communication, but is here to add convenience and create a diverse system that works for everyone involved.

Embracing the communication choice of millennials is a strategy that can help your work place prosper and grow.

ADAMservices.net Medical Answering Services Website Gets Facelift

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May 17, 2016, Willow Grove, PA ─ Following the rollout of several innovative call center technologies applicable to the medical field, leading call center provider, AnswerNet, has launched a new and improved website for its Advanced Doctors’ Answering and Messaging Services. ADAMservices.net will better provide doctors, hospitals, dentists and others in healthcare with information on outsourcing medical answering services.

ADAMservices.net is designed to help those in the medical industry to discover new call center tools that can help improve customer service while lowering their practice’s or hospital’s costs. Some highlights will include infographics, research and white papers on HIPAA-compliant live telephone answering, medical appointment scheduling, virtual receptionist and patient reminder services. Additionally, any website visitor can quickly and easily contact AnswerNet for pricing through the website.

Gary Pudles, AnswerNet’s President and CEO, stated, “We offer a comprehensive array of services for all corners of the healthcare arena. This new, easier-to-navigate website shows how answering services can benefit virtually anyone throughout the industry.”

The site now features a cleaner, more contemporary design and adjusts to the website visitor’s device and platform (desktop to mobile phone). The design is the result of a mobile-first approach that allows AnswerNet to deliver a consistent experience for those in the medical field on computer, tablet or handset. To learn more, visit adamservices.net.
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AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has more than 25 call centers in 18 states and two Canadian provinces, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. These are only a small selection of contact management solutions provided to nearly 10,000 clients, for which we process over 30 million contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies” and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” by SmartCEO magazine. For more information about AnswerNet, visit www.AnswerNet.com.