Tag: call centers

10 Steps to Improve Customer Service

No Picture

Businesses are constantly looking for the answer to improve their relationships with their customers and the answer is often obvious and overlooked – improve your customer service. When asked what skill is the most valuable in customer service, most people will say “being a people person”. But what exactly is a “people person”? The term is too general and vague to be used an as accurate description of who you want working with your clients,…

Read More »

AnswerNet.com – How May I Help You? Made Simpler.

No Picture

As an ever growing company, AnswerNet.com started to become increasingly complex and a little difficult to navigate.  With two decades of new great services and an increasing understanding of our clients’ needs, it became time to reorganize and redecorate our internet home-base. With mobile responsiveness and easier access to all our great services the website has been entirely redesigned.  Whether you’re on a computer, a tablet, or even your mobile device, the new and improved…

Read More »

Podcast: The Common Denominators of Successful Call Centers

No Picture

AnswerNet President and CEO Gary Pudles hosted an education session, The Common Denominators of Successful Call Centers, at the American Teleservices Association’s Annual Convention & Expo in October 2009. Click Here to listen to the full presentation!

Read More »

Business First Louisville Article Contribution

No Picture

AnswerNet President and CEO Gary Pudles recently contributed his thoughts and insights about the call center industry in today’s economy for a Sarah Jeffords Pister article in Business First Louisville.

Read More »