Tag: Call Volume

Setting Appropriate Volume Rates in Call Centers

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Setting rates for call center services is an art form based on resource costs and agent utilization rates. It is different than rate-setting for traditional telephone answering services because call lengths often vary widely. As those in the telephone answering services industry know all too well, pricing accurately to account for agent productivity and meeting financial margins is a challenging process. How do you set your rates for agent time and how will volume affect…

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