Tag: Connections Magazine

What’s the Benchmark?

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Last year, in the post, “Can You Prove It?” (Connections Magazine), one of the call center evaluation methods mentioned was benchmarking. The results of a properly conducted benchmarking analysis are a reliable gauge and reference point, quantifying your call center operation with respect to others. For the call center industry, benchmarking is the process of comparing and contrasting measurable contact center metrics with the best-in-class performers from a peer group. To illustrate, consider the eternal…

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An Interview with Gary Pudles

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By Peter DeHaan, Contributing Blogger This Podcast is an interview with Gary Pudles; it was recorded at the the recent ATSI convention in St. Louis on June 20, 2008. Clink on the link below to listen! http://www.answernet.com/media/ATSI-Podcast-Gary-Pudles.mp3 Peter DeHaan is the owner of Peter DeHaan Publishing Inc, which produces print media and Internet-based publications and periodicals, as well as web-based media and informational sites. Peter DeHaan Publishing also provides custom magazines and newsletters on behalf…

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