Tag: Customer Care

10 Steps to Improve Customer Service

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Businesses are constantly looking for the answer to improve their relationships with their customers and the answer is often obvious and overlooked – improve your customer service. When asked what skill is the most valuable in customer service, most people will say “being a people person”. But what exactly is a “people person”? The term is too general and vague to be used an as accurate description of who you want working with your clients,…

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Tips for Good Customer Service

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Good customer service is at the heart of any business. You can use any mix of marketing tactics, from coupons to celebrity spokespeople, but its all for nothing unless you are providing your customers with the attention and support they deserve. Think about it—without time and attention given to customer service, all the money spent up front on new business is wasted if that business doesn’t stick around. Even worse, the damage to your reputation…

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Disaster-Proofing Customer Care

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Contact centers have become the arteries of organizations, enabling customer service, retention and income. So when a disaster threatens or strikes, take effective measures to protect your centers and the services they provide. Here’s what happens when contact centers close. Customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or hang-ups, or are put on hold for long periods of time with no explanation. Emails, faxes, web chat requests…

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