Tag: eCommerce

eCommerce + Call Center = Success

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By Peter DeHaan, Contributing Blogger I like to order online. Unfortunately, several of my recent e-purchase experiences have fallen short of expectations — providing valuable lessons in the process. The first occurred when ordering a box of books. Upon receiving the email confirmation, I noticed that I had inadvertently ordered 40 copies of a different book with an almost identical title. With no option to cancel online, I called their customer service number. The recording…

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