Tag: emergency call centers

The Role of Call Centers in Crisis Situations

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A couple of years ago, I (Gary Pudles) collaborated with Richard Levick of Levick Strategic Communications on an article entitled “When Bad Things Happen to Good Companies.” We explored how organizations of different kinds can prepare themselves for those unexpected occurrences that have, in the past, damaged reputations, careers and entire companies. As we all know, numerous product recalls, natural disasters and other potentially damaging events have occurred since that article was written. Now more…

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