(July 1, 2013) Willow Grove, Pa. – Josue Leon, Vice President of Operations at AnswerNet, has been appointed to the Association of TeleServices International (ATSI) Board of Directors. Founded in 1942, ATSI provides support and education to the telecommunications industry. Leon has been an active member of the organization for several years.
As a member of the board, Leon will be responsible for helping shape the programs provided by ATSI. He will participate on the organization’s committees and will be the official editor of The Pulse—a biweekly newsletter that provides industry-related news and events to ATSI members.
“I enjoy being involved with ATSI and love to participate in its events,” Leon states. “Just this past June, I presented on agent training at the annual conference. But to be appointed to the board, and have an opportunity to play a bigger role in the organization, is truly an honor.”
This is Leon’s first term as a board member for ATSI. He is also a board member for the Great Lakes TeleServices Association (GLTSA), as he manages several of AnswerNet’s call center sites throughout the Northeastern US. He will be representing GLTSA on the ATSI board. To learn more about ATSI and its board of directors, please visit www.ATSI.org.
AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, electronic and business process outsourcing (BPO) call center services. AnswerNet operates over 50 contact centers within North America and has one near-shore location. AnswerNet provides a wide range of services, from its core capabilities of telephone answering, hotlines, customer service sales, lead qualification and market research to a variety of business process outsourcing options including CRM hosting, email management, and order processing. The company processes more than 60 million contacts every year, for a client base of 35,000. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.”