Tag: Management

10 Steps to Effective Leadership

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Effective leadership is not just about having a title. Every person, in any given situation, is a leader of something. While you may not have the prestige or salary that goes with being the CEO of a Fortune 500 company, each one of us carries some leadership responsibilities, however small they may be. Whether you’re at the top, working to get there, or simply being successful where you are, there are several aspects of your…

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AnswerNet Promotes Josue Leon to Vice President of Operations

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AnswerNet is proud to announce that Josue Leon has been promoted to Vice President of Operations. Josue has been with AnswerNet and its predecessor companies for over 23 years. He began as a site manager and has held various operations management positions within the company. As Vice President of Operations, Josue will be responsible for all of the call center and client-facing operational activities, including client services, quality control, and measurement and service delivery. Josue…

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What’s the Benchmark?

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Last year, in the post, “Can You Prove It?” (Connections Magazine), one of the call center evaluation methods mentioned was benchmarking. The results of a properly conducted benchmarking analysis are a reliable gauge and reference point, quantifying your call center operation with respect to others. For the call center industry, benchmarking is the process of comparing and contrasting measurable contact center metrics with the best-in-class performers from a peer group. To illustrate, consider the eternal…

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AnswerNet Video Series – Management Without Walls

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In his continuing video series, AnswerNet President and CEO Gary Pudles discusses the company’s management philosophy and structure. Play the video below to learn more about AnswerNet!

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