Call Center Father and Son to Present at 2016 National Amtelco Equipment Owners Association Conference

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February 16, 2016, Willow Grove, PA ─ Gary Pudles, President and CEO of AnswerNet, will present “Corporate Culture/Core Values: How to Maintain Them” at this year’s National Amtelco Equipment Owners (NAEO) Conference. Pudles is an ideal presenter on this topic, as AnswerNet has been honored recently with a SmartCEO Corporate Culture Award for its creative, collaborative workplace. Having grown the company partially through acquisitions, Pudles is a veteran at integrating corporate cultures to ultimately result in a stronger company.

“When I first started AnswerNet, my goal was to be the nicest big company in the call center industry,” says Gary Pudles. “We have successfully maintained that and other aspects of our corporate culture by looking at how our acquired companies operate to find and adopt their best practices then help them to implement some of our own.”

Taking after his father, Jesse Pudles, son of Gary Pudles, will present “The Importance of the Positive Coach Approach in a Technologically Driven World.” Jesse, a recent graduate of Chapman University, is a coach for McKee Consulting. Like Gary, he too is excited to share tips and tools to help improve call center relations.

The NAEO Conference will be held in San Diego, CA, from February 28 to March 2, 2016. Gary Pudles will present on March 1, 2016 from 4:00 p.m. to 5:00 p.m. Jesse Pudles will present on March 1 from 11:00 a.m. to 12:00 p.m. For more information, please visit the NAEO website at www.naeo.org.

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AnswerNet is a full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet has more than 25 call centers in 18 states and two Canadian provinces, providing a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research. These are only a small selection of contact management solutions provided to thousands of clients, for which we process millions of contacts every year. AnswerNet has been recognized as an award-winning service by Inc. magazine’s Annual “Inc. 500 List of Fastest Growing Private Companies” and Customer Interaction Solutions magazine’s “Top 50 Teleservices Agencies.” AnswerNet was also named a “Best Run Company” and was honored with a Corporate Culture Award by SmartCEO magazine. For more information about AnswerNet, visit www.AnswerNet.com.

Call Center CEO Leads Panel on Superstar Sales Culture at 2013 NAEO Conference

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(March 15, 2013) Willow Grove, Pa. – Gary Pudles, CEO and President of AnswerNet, will be leading the “Establishing a Superstar Sales Culture” panel at the 2013 National Amtelco Equipment Owners (NAEO) Conference. This conference, being held in Nashville, Tenn. from March 16 – 19, 2013, provides Amtelco product users with opportunities to network and attend a variety of educational sessions.

 

The “Establishing a Superstar Sales Culture” panel will demonstrate how to reveal and retain sales superstars who are goal-oriented and committed to finding new opportunities to grow the customer pipeline. Pudles was tapped by NAEO to direct the panel because of his experience in running a multifaceted call center sales team.

 

“To have a good sales team, a company needs a culture that identifies, recruits and motivates the sales mentality,” says Pudles. “This panel will include strategies on interviewing, training, managing and supporting sales superstars.”

 

The 2013 NAEO Conference panel, “Establishing a Superstar Sales Culture,” will convene on Monday, March 18, 2013 at 11:00 am – 12:00 pm CDT. To learn more about the conference, visit www.NAEO.org. To learn more about Gary Pudles and AnswerNet, visitwww.AnswerNet.com.

 

About AnswerNet:

AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, electronic and business process outsourcing (BPO) call center services. AnswerNet operates over 50 contact centers within the continental United States and Canada. AnswerNet provides a wide range of services, from its core capabilities of telephone answering, hotlines, customer service sales, lead qualification and market research to a variety of business process outsourcing options including CRM hosting, email management, and order processing. The company processes more than 60 million contacts every year, for a client base of 35,000. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.”