Tag: PACE

Customer Service Experts from AnswerNet Discuss Net Promoter Scores at This Week’s PACE Convention

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(March 5, 2013) Willow Grove, Pa. – Gary Pudles, CEO and President of AnswerNet, and Brad Huie, Corporate Operations Manager of AnswerNet, are presenting “Increasing Client Satisfaction and Reviving Customer Relationships with Net Promoter Scores” at the 2013 PACE Annual Convention and Expo. AnswerNet, which started using Net Promoter Scores (NPS) in 2009, was one of the first call centers to implement an NPS program in the industry. The initiative helped AnswerNet find new ways…

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