Tag: Phone Scams

The Jury Duty Phone Scam

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By Peter DeHaan, Contributing Blogger When someone uses the phone to commit a crime, everyone in the call center industry is hurt by it. Essentially, each piece of bad phone news leaves the public more skeptical, less tolerant, and increasingly impatient with all manner of telephone transactions. The result is decreased sales, lower close rates, increased agent stress, more hang-ups, greater staff turnover, and an escalated proclivity for caller phone rage. I recently heard about…

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