Tag: product recall

ReadyRecall Launches Recalls in As Little As Four Hours; Debuts at 2013 SOCAP Annual Conference

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(December 2, 2013) Willow Grove, Pa. – AnswerNet, a full-service provider of inbound, outbound and automated call center services, launched ReadyRecall at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference this past October. ReadyRecall is an off-the-shelf solution that provides businesses with web, phone, text, email, voice and print communication tools to help spread the word about their product recalls. SOCAP, whose members include consumer affairs professionals managing some of the world’s most successful…

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The Role of Call Centers in Crisis Situations

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A couple of years ago, I (Gary Pudles) collaborated with Richard Levick of Levick Strategic Communications on an article entitled “When Bad Things Happen to Good Companies.” We explored how organizations of different kinds can prepare themselves for those unexpected occurrences that have, in the past, damaged reputations, careers and entire companies. As we all know, numerous product recalls, natural disasters and other potentially damaging events have occurred since that article was written. Now more…

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