Tag: quality assurance

What to Look for When Evaluating A Telephone Answering Service

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All telephone answering service providers are not alike. It goes without saying that consumers should comparison shop before a purchase, and outsourcing answering services is no different. But, in addition to price differences, there are several other points of divergence among vendors. Read on for some key areas to look for when evaluating a telephone answering service: Month-to-Month Agreements and Per-minute Billing A yearly contract may not be the most cost-efficient option for your business….

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This Valentine’s Day, fall in love…with your call center.

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The first time you talked to each other, there were butterflies. You had to admit it was a thrill to meet someone who listened to you, and  knew exactly what you needed. However, I am not talking about your soul mate. I am talking about your call center. Okay, falling in love with a call center is a bit of a stretch. However starting a new business relationship is just like starting a personal relationship….

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