AnswerNet Targeted in Caller ID Spoofing Scam

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Dear Friends of AnswerNet,

AnswerNet has unfortunately been targeted in a caller id “spoofing” scam. Caller ID spoofing is the ability to change the telephone number that appears on a caller ID display when they receive a phone call. Many scam artists deliberately falsify their telephone number to disguise the true identity of the calling party in an effort to present fraudulent offers of a variety of goods or services.

AnswerNet is a full service call center provider that produces telemarketing campaigns on behalf of our clients. We do not engage in direct-to-consumer calling programs for AnswerNet itself. AnswerNet follows strict FCC guidelines, and scrubs all calling lists against the National Do Not Call Registry (DNC). Additionally, our model is business-to-business only.

AnswerNet does want to assure consumers that we are doing our best to correct this situation. Please continue to contact the FCC when called by these individuals.

Should you wish to contact our corporate office about this matter, please call 800-411-5777 and you will be directed to the Communications department.

 

Another Phishing Scam Hits AnswerNet

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It never ceases to amaze me the lengths that people will go to hurt other people. AnswerNet’s name was used by a phishing scammer seeking people’s financial information and we are posting this blog in efforts to warn and protect people from this scam.

The URL careers-answernet.com, which has since been removed thanks to the efforts of our internal IT Team and General Counsel, was fraudulently registered by a scammer or group of scammers. These fraudsters then copied our site in its entire functionality except for one link – our job application page. AnswerNet job seekers were sent to a false “application” site to enter their information.

These applicants would then get an email telling them they were being considered for an open position that required them to go to a “special” credit check site.  That site then required the applicants to provide financial information.  In an especially devious manner, the fraudsters did not request their credit information directly, but simply asked for the report number assigned by the credit site.

This led applicants to believe that the credit reporting site a trust-worthy, independently run application. It also gave the impression their credit information would not be seen by the company, therefore adding a greater legitimacy to the request.

AnswerNet learned of this phishing scheme when applicants began contacting us using our general phone number and web-based contact form to request the status of their application. After hearing that some of the applicants had provided their financial information as part of the submission process, something that is not a standard procedure, we swiftly deployed our team to stop the fraudulent site.

When someone contacts us about this we are responding in the following manner:

Please be advised that AnswerNet believes that you may have been a victim of an internet phishing scam.  We have received several reports of individuals who were contacted by someone acting as a recruiter for careers-answernet.com. The individuals were requested to complete applications for employment and asked to request credit reports by clicking on a link. All other contact information provided by the applicant was forwarded directly to AnswerNet’s website so that the employment solicitation appeared legitimate.  However, this solicitation is not associated with AnswerNet.

Our IT department has contacted the hosting company (GoDaddy and Domains by Proxy) with a cease and desist request.  Additionally, AnswerNet has reported this phishing scam to both the FBI’s Internet Crimes Bureau at http://www.ic3.gov/default.aspx and the Department of Homeland Security’s Computer Emergency Readiness team at phishing-report@us-cert.gov.

We suggest that you report your concerns to the agencies listed, and/or your local authorities and your state attorney general’s office.

We sincerely regret that both you and AnswerNet alike appear to have been victimized by this internet fraud.  We hope that by receiving this information in a timely manner, you are able to head off any potential negative impact on your privacy or personal credit information.

Very truly yours,

 

Gary Pudles