ReadyRecall Launches Recalls in As Little As Four Hours; Debuts at 2013 SOCAP Annual Conference

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(December 2, 2013) Willow Grove, Pa. – AnswerNet, a full-service provider of inbound, outbound and automated call center services, launched ReadyRecall at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference this past October. ReadyRecall is an off-the-shelf solution that provides businesses with web, phone, text, email, voice and print communication tools to help spread the word about their product recalls. SOCAP, whose members include consumer affairs professionals managing some of the world’s most successful household brands, is focused on providing customer care solutions and strategies—particularly to those who require a sense of urgency in the event of a product recall.

A fairly recent vendor member of SOCAP, AnswerNet developed ReadyRecall as a product recall solution that is ideal for small and medium-sized businesses needing recall programs to launch quickly and affordably. ReadyRecall also offers a precursory recall solution for larger companies, who need something fast and simple before they launch a more customized recall program.

Gary Pudles, President and CEO of AnswerNet, explains how ReadyRecall will resonate with prospective users. “AnswerNet knows recall programs— how fast they need to launch and what is involved. To develop this product, we drew on that experience,” says Pudles. “Introducing ReadyRecall at SOCAP was the right thing to do. It solves so many challenges associated with recalling products from consumers and retailers. ReadyRecall is an automated, web-driven, complete solution for a recall launch within a four-hour window. It’s easy, fast and the cost of entry is very low.”

Joe Quinn, Director of Sales for AnswerNet, was present at the SOCAP conference and received great feedback about ReadyRecall and the company booth. He states, “No business wants to be faced with a recall. ReadyRecall fills a niche with a completely automated recall package that lets the business drive the message and strategy the way they need to.” Quinn continued, “ReadyRecall takes some of the pain out of the process and gives the company comfort knowing that a product recall communications tool is ready to go. ReadyRecall calms and reassures your customers that the situation is being addressed while simultaneously taking pressure off of your team.”

ReadyRecall consists of a text-enabled telephone number to issue recall instructions via text or automated voice, a recall announcement posted on ReadyRecall.com, and email and poster templates to distribute recall announcements to wholesalers as well as consumers. You can learn more about ReadyRecall by visiting our website.

About ReadyRecall:
Product defects happen. When it happens to you, mitigate your risk and cut your losses with ReadyRecall. ReadyRecall offers a cost-effective, total solution for all types of recall emergencies, and can launch a turnkey recall program in as little as four hours. Visit our website.

About AnswerNet:
AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, automated and business process outsourcing (BPO) call center services. AnswerNet is also the creator of ReadyRecall. AnswerNet operates over 50 contact centers within North America and has one near-shore location. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.” Visit our website.

Members Only – Not Just a Jacket, but a State of Mind

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I am an active member of many organizations—from technology groups like National Amtelco Equipment Owners (NAEO) to consumer advocate groups like Society of Consumer Affairs Professionals in Business (SOCAP International). Being a member of these groups helps me expand my business, my network and my mind.

The trick to reaping the benefits of a membership group is to pick selectively. You want to be a member of a group that A) offers great networking opportunities throughout the year, B) has an online support forum so you can share information easily and C) is something you are truly passionate about. If the group you are looking to join satisfies all three needs, then becoming a member will work for you.

There is another key component to the benefits of membership—being a good member. Don’t sign up and expect the perks to come your way. You need to be involved. Ask the organization what you can do. More times than not, they are looking to fill spots for webinar speakers, tradeshow moderators and even blog contributors. You won’t be just a member, but also a part of the organization’s growth.

If you are on the fence about becoming a member of any organization, consider these tips as your guide. With the right mix of opportunities, you could find yourself in a group that is not only beneficial, but rewarding as well.

–written by Gary Pudles, President & CEO of AnswerNet