Tag: teleservices

The Perfect Call

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AnswerNet’s Sandy Guillen Honored For Getting the Top Score in the AnswerNet Award Of Excellence Mystery Caller Program. Click Here to see how we surprised Sandy to celebrate her achievement! AnswerNet takes quality monitoring very seriously.  For the last six years, AnswerNet has hired the Canadian Call Management Association (CAM-X) to measure the effectiveness and performance of every call center AnswerNet owns though a CAM-X developed initiative called the Award of Excellence Program. The Award…

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AnswerNet Named as a Top 50 Inbound Call Center Company for Eighth Consecutive Year

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AnswerNet has been named one of the Top 50 Inbound Teleservices Agencies for 2010 by Customer Interaction Solutions magazine for the eighth consecutive year. The 2010 Top 50 Teleservices Agencies Ranking recognizes the top inbound and outbound teleservices agencies, both domestic and international, as well as interactive inbound, as measured by the amount of billable teleservices minutes companies completed during the past year.

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What’s the Benchmark?

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Last year, in the post, “Can You Prove It?” (Connections Magazine), one of the call center evaluation methods mentioned was benchmarking. The results of a properly conducted benchmarking analysis are a reliable gauge and reference point, quantifying your call center operation with respect to others. For the call center industry, benchmarking is the process of comparing and contrasting measurable contact center metrics with the best-in-class performers from a peer group. To illustrate, consider the eternal…

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The Benefits of Outsourcing Your Call Center

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Customers expect a lot from businesses. Perhaps they always have, but now more than ever competition is fierce. Your company cannot afford to offer insufficient customer service. Applying call center services to your business is no exception. That issue poses a question. Do you build a call center in-house or do you outsource for the business service? Large corporations have the immediate resources to go with the former decision. Smaller to mid-sized businesses often decide…

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