Tag: texting

Improving Customer Service Using Mobile Technology

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Mobile technology (SMS/text) makes it relatively easy and cost-efficient to improve a company’s customer service, as texting is the preferred communication channel for 50 percent of the consumer population. The average American spends 158 minutes a day on their smartphone or tablet.[1] That’s more than two-and-a-half hours! Worldwide, 2.27 trillion texts are sent every year. By text-enabling a landline phone number, businesses can interact directly with customers anyhow or anywhere they choose. It makes effective…

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Texting for Taxi Dispatch (Using TextGen)

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No more worries about loud traffic or bad addresses when you text to order cab service from Taxi Maxi. October 15, 2013, Willow Grove, PA – Taxi Maxi, a California based taxi company is making it easier for users to book a ride–by sending a text. We’ve all been there–a noisy airport, or club, or restaurant. A bad connection or an incorrect address can lead to a loss of a fare for the cabbie and a very frustrated…

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