(July 17, 2013) Willow Grove, P.a. – AnswerNet, the world’s largest privately held telemessaging firm and full-service provider of inbound, outbound, electronic and business process outsourcing (BPO) contact center services, has been recognized by Technology Marketing Corporation (TMC) as a top 50 teleservices agency for the 11th consecutive year.
“To be recognized as one of the top 50 firms for 11 years in a row feels just great. I consider it to be a team accomplishment,” says AnswerNet’s President and CEO, Gary A. Pudles. “The employees of AnswerNet continue to show their dedication to our mission—providing our customers with the people, services and technology to allow them to run their businesses, their way. That dedication is why we have been recognized by CUSTOMER Magazine, and why we receive accolades from other notable organizations year after year. I have an amazing team and could not be prouder of all their hard work.”
TMC is a global, integrated media company who recognizes the top inbound and outbound teleservices agencies, both domestic and international. Teleservices agencies are ranked by the number of billable teleservices minutes completed during the past year. The rankings were announced in CUSTOMER Magazine’s April 2013 issue.
AnswerNet is the world’s largest privately held telemessaging (telephone answering) firm and full-service provider of inbound, outbound, electronic and business process outsourcing (BPO) call center services. AnswerNet operates over 50 contact centers within North America and has one near-shore location. AnswerNet provides a wide range of services, from its core capabilities of telephone answering, hotlines, customer service sales, lead qualification and market research to a variety of business process outsourcing options including CRM hosting, email management, and order processing. The company processes more than 60 million contacts every year, for a client base of 35,000. AnswerNet’s award-winning approach has been recognized many times, including in Inc. Magazine’s annual “Inc. 500 List of Fastest Growing Private Companies,” Customer Interaction Solutions Magazine’s “Top 50 Teleservices Agencies” and SmartCEO Magazine’s “List of Best-Run Companies.”