AnswerNet Acquires Synergy Solutions – Growing Footprint in Customer Engagement and Contact Center Solutions

(July 9, 2018) Philadelphia, PA ─ AnswerNet, a full-service provider of inbound, outbound and automated contact center services, acquires Synergy Solutions in an asset transaction. Synergy Solutions specializes in high-touch consultative customer service and sales support programs for many of the nation’s leading brands. Headquartered in Phoenix, Arizona, Synergy Solutions was established in 1999 and focuses on innovative customer interaction solutions with an emphasis on proactive and innovative process improvement. This allows Synergy Solutions to provide superior…

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AnswerNet and Connect Direct Partner to Bring Customer Service Solutions and Jobs to Deaf and Hard of Hearing People

Improving Communications for the Deaf Community   (June 12, 2018) Philadelphia, Pa. – AnswerNet and Connect Direct have partnered to bring the deaf community to the forefront of today’s customer service solutions. With 1 million Deaf and hard of hearing individuals in the United States, it is astonishing how little progress has been made in customer service communications. While the use of smart phones and video chat has been well-established over the past few years, companies still…

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Sales Leads Hot, Sales Leads Cold…

Sales Rep Calling Hot Leads and Cold Leads

Sales leads are the live blood of any sales person. Leads are not all equal. Some are more likely to buy than others. Some like them hot… Safe to say, most sales associates love hot, ready to buy leads. Warm and hot leads may consist of website visitors that have learned about your products or services and then completed a web form or called for pricing information. Some of the hottest leads, are prospects that…

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AnswerNet Notice: Service Impact- Atlanta location

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Dear AnswerNet Family/AnswerNet Clients: As you may be aware, our Morrow, Georgia office’s ceiling collapsed last night, Thursday Sept. 14 at 11:42 PM EST. This is the AnswerNet office handling your account. The collapse made it impossible for our Morrow agents to take calls on your account. The good news is that our disaster preparations worked flawlessly. Your calls were routed to our other call centers where the agents were able to manage your account….

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