(December 2, 2014) Willow Grove, PA ─ AnswerNet , a full-service provider of inbound, outbound and automated call center and business process outsourcing (BPO) services, has acquired the TACTION business from New England 800. TACTION is a customer service contact center formerly located in Waldoboro, Maine, now operating in Rockland, Maine.
TACTION provides inbound customer service for a variety of clients, specializing in resolving customer complaints, return merchandise, and other client-related services for major travel goods manufacturers, and other clients. TACTION’s specialty is the outsourcing of the customer service and order processing functions.
Gary Pudles, President and CEO of AnswerNet is excited about the acquisition and anticipates significant growth in 2015 saying: “TACTION’s customers will benefit by having access to new technologies and processes that will augment the amazing service already being delivered by TACTION’s agents. The product expertise and profound level of service these agents and managers offer to support the clients fit perfectly with AnswerNet’s core values, and commitment to our clients. This is in keeping with our brand promise and mission of providing our clients with the people, products and services to allow them to run their businesses, their way. I’m so happy to add TACTION to the AnswerNet family.”
AnswerNet is proud to offer the TACTION customer base a hands-on boutique experience with the support and technical structure of a larger company. According to Pudles, “Adding centers with specialized knowledge to the AnswerNet family strengthens our ability to deliver great service to our clients ─ both old and new.”
AnswerNet is a full-service provider of inbound, outbound and automated call center and business process outsourcing (BPO) services. AnswerNet has 28 contact centers within the continental United States and Canada, providing a vast range of services such as telephone answering services, appointment setting and confirmation, customer support, sales, lead qualifications and market research that optimize client businesses. These are only a small selection of contact management solutions provided to thousands of clients, for which we process tens of millions of contacts every year. AnswerNet has been recognized for its various achievements by Inc. Magazine (the Annual “Inc. 500 List of Fastest Growing Private Companies”), Customer Interaction Solutions Magazine (the Top 50 Teleservices Agencies) and, most recently, was named a “Best Run Company” by SmartCEO magazine.