Author: Ann Nguyen
“Can You Hear Me?” Phone Scam Warning
“Yes.” That one simple word can turn your piggy bank upside down and rob you of your money and here’s why: The Federal Communications Commission is warning consumers about a new phone scam that will record your voice reply of “Yes” as a voice signature to your funds. The conversation can start out as harmless as “Are you the homeowner?” but the most common phrase has been “Can you hear me?” If and when you…
Read More »10 Steps to Improve Customer Service
Businesses are constantly looking for the answer to improve their relationships with their customers and the answer is often obvious and overlooked – improve your customer service. When asked what skill is the most valuable in customer service, most people will say “being a people person”. But what exactly is a “people person”? The term is too general and vague to be used an as accurate description of who you want working with your clients,…
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