Author: Haley Quinn

Millennials Have Changed the Way We Communicate

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SMS/Live Chat A faster, easier, and more preferred communication tool, texting is a huge part of the millennial generation and it’s time that it has won the rest of us over. More likely than not, you’ve felt the push to stray away from calls and turn to SMS instead.  Millennials are coming into the work place and they are bringing texting with them. Many contact centers are limited to only using voice for customer care…

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