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AnswerNet and Connect Direct Partner to Bring Customer Service Solutions and Jobs to Deaf and Hard of Hearing People
Improving Communications for the Deaf Community (June 12, 2018) Philadelphia, Pa. – AnswerNet and Connect Direct have partnered to bring the deaf community to the forefront of today’s customer service solutions. With 1 million Deaf and hard of hearing individuals in the United States, it is astonishing how little progress has been made in customer service communications. While the use of smart phones and video chat has been well-established over the past few years, companies still…
Read More »Sales Leads Hot, Sales Leads Cold…
Sales leads are the live blood of any sales person. Leads are not all equal. Some are more likely to buy than others. Some like them hot… Safe to say, most sales associates love hot, ready to buy leads. Warm and hot leads may consist of website visitors that have learned about your products or services and then completed a web form or called for pricing information. Some of the hottest leads, are prospects that…
Read More »AnswerNet Notice: Service Impact- Atlanta location
Dear AnswerNet Family/AnswerNet Clients: As you may be aware, our Morrow, Georgia office’s ceiling collapsed last night, Thursday Sept. 14 at 11:42 PM EST. This is the AnswerNet office handling your account. The collapse made it impossible for our Morrow agents to take calls on your account. The good news is that our disaster preparations worked flawlessly. Your calls were routed to our other call centers where the agents were able to manage your account….
Read More »“Can You Hear Me?” Phone Scam Warning
“Yes.” That one simple word can turn your piggy bank upside down and rob you of your money and here’s why: The Federal Communications Commission is warning consumers about a new phone scam that will record your voice reply of “Yes” as a voice signature to your funds. The conversation can start out as harmless as “Are you the homeowner?” but the most common phrase has been “Can you hear me?” If and when you…
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