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AnswerNet and Connect Direct Partner to Bring Customer Service Solutions and Jobs to Deaf and Hard of Hearing People
Improving Communications for the Deaf Community (June 12, 2018) Philadelphia, Pa. – AnswerNet and Connect Direct have partnered to bring the deaf community to the forefront of today’s customer service solutions. With 1 million Deaf and hard of hearing individuals in the United States, it is astonishing how little progress has been made in customer service communications. While the use of smart phones and video chat has been well-established over the past few years, companies still…
Read More »“Can You Hear Me?” Phone Scam Warning
“Yes.” That one simple word can turn your piggy bank upside down and rob you of your money and here’s why: The Federal Communications Commission is warning consumers about a new phone scam that will record your voice reply of “Yes” as a voice signature to your funds. The conversation can start out as harmless as “Are you the homeowner?” but the most common phrase has been “Can you hear me?” If and when you…
Read More »10 Steps to Improve Customer Service
Businesses are constantly looking for the answer to improve their relationships with their customers and the answer is often obvious and overlooked – improve your customer service. When asked what skill is the most valuable in customer service, most people will say “being a people person”. But what exactly is a “people person”? The term is too general and vague to be used an as accurate description of who you want working with your clients,…
Read More »Improving Customer Service Using Mobile Technology
Mobile technology (SMS/text) makes it relatively easy and cost-efficient to improve a company’s customer service, as texting is the preferred communication channel for 50 percent of the consumer population. The average American spends 158 minutes a day on their smartphone or tablet.[1] That’s more than two-and-a-half hours! Worldwide, 2.27 trillion texts are sent every year. By text-enabling a landline phone number, businesses can interact directly with customers anyhow or anywhere they choose. It makes effective…
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