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Millennials Have Changed the Way We Communicate
SMS/Live Chat A faster, easier, and more preferred communication tool, texting is a huge part of the millennial generation and it’s time that it has won the rest of us over. More likely than not, you’ve felt the push to stray away from calls and turn to SMS instead. Millennials are coming into the work place and they are bringing texting with them. Many contact centers are limited to only using voice for customer care…
Read More »Solutions for Winter Weather’s Effects on Your Business
Who could forget the winter of 2014? The snow was piled high, and everyone hid to escape the brutal winds. From consumers to businesses, everyone encounters some form of financial loss during the wintertime. In fact, one survey estimated that the 2014 winter had cost the economy nearly $50 billion in lost productivity and 76,000 jobs. From small businesses to major corporations, winter weather affects companies of all sizes. With the 2015 winter season just…
Read More »This Valentine’s Day, fall in love…with your call center.
The first time you talked to each other, there were butterflies. You had to admit it was a thrill to meet someone who listened to you, and knew exactly what you needed. However, I am not talking about your soul mate. I am talking about your call center. Okay, falling in love with a call center is a bit of a stretch. However starting a new business relationship is just like starting a personal relationship….
Read More »ReadyRecall Launches Recalls in As Little As Four Hours; Debuts at 2013 SOCAP Annual Conference
(December 2, 2013) Willow Grove, Pa. – AnswerNet, a full-service provider of inbound, outbound and automated call center services, launched ReadyRecall at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference this past October. ReadyRecall is an off-the-shelf solution that provides businesses with web, phone, text, email, voice and print communication tools to help spread the word about their product recalls. SOCAP, whose members include consumer affairs professionals managing some of the world’s most successful…
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