Contact centers have become the arteries of organizations, enabling customer service, retention and income. So when a disaster threatens or strikes, take effective measures to protect your centers and the services they provide. Here’s what happens when contact centers close. Customers may hear busy signals indicating overloaded or downed phone circuits, receive standard auto-attendant messages or hang-ups, or are put on hold for long periods of time with no explanation. Emails, faxes, web chat requests…