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Industry Make-up of Businesses Seeking Call Center Services
An 18-month study was performed by surveying 3,672 businesses, which were categorized by industry into 70+ categories. The objective of the study was to determine which industries most often seek to use call center services. The main finding was that there was no one industry category that consisted of more than 11% of businesses seeking call center services. For businesses, this suggests that, regardless of which industry category you fall in, it is likely that…
Read More »Cold Calling is Dead. Really? Maybe not…
If you are a business or sales person who views cold calling negatively and just as a “numbers game”, you are likely to be unsuccessful using it. For you, it is likely that “cold calling is dead.” No doubt, reaching decision makers is tougher today than years past. However, the success of cold calling fundamentally relies on the sales person’s training, attitude and skills. Successful cold calling has a number of potentially huge business benefits…
Read More »Twelve Call Center Services for the Legal Industry
Small, medium and large law firms each have unique needs and opportunities for using call center services. Law firms with limited staff may just need someone to answer the phone or website chats. Larger firms may need intake help with answering and responding to hundreds of website inquiries or calls from marketing campaigns. Call centers can assist with answering and responding to these calls and website inquiries 24 hours per day every day of the…
Read More »Best Practices for Lead Generation
A superior sales team is crucial, particularly in call centers, for a business to maintain an effective marketing and lead generation strategy. While lead generation is an important initiative for companies, it can at times be stressful. When an influx of calls come in, or when something goes awry, organization is imperative. There are several best practices sales teams can utilize in order to amplify their lead generation efforts. Here are some of the tips…
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