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“Can You Hear Me?” Phone Scam Warning
“Yes.” That one simple word can turn your piggy bank upside down and rob you of your money and here’s why: The Federal Communications Commission is warning consumers about a new phone scam that will record your voice reply of “Yes” as a voice signature to your funds. The conversation can start out as harmless as “Are you the homeowner?” but the most common phrase has been “Can you hear me?” If and when you…
Read More »AdWords Introduces Message Extensions: Text Enable Your Business Number Now
On Monday, October 17, 2016 Google AdWords posted that they are introducing “Message extensions.” The message extensions give users seeing than ad an easy option to text a business to start a conversation and continue it whenever it is most convenient for them. The Google post mentions that 65% of consumers say they’d consider using messaging to connect with a business to get information about a product or service. So this looks like a great opportunity…
Read More »Improving Customer Service Using Mobile Technology
Mobile technology (SMS/text) makes it relatively easy and cost-efficient to improve a company’s customer service, as texting is the preferred communication channel for 50 percent of the consumer population. The average American spends 158 minutes a day on their smartphone or tablet.[1] That’s more than two-and-a-half hours! Worldwide, 2.27 trillion texts are sent every year. By text-enabling a landline phone number, businesses can interact directly with customers anyhow or anywhere they choose. It makes effective…
Read More »Millennials Have Changed the Way We Communicate
SMS/Live Chat A faster, easier, and more preferred communication tool, texting is a huge part of the millennial generation and it’s time that it has won the rest of us over. More likely than not, you’ve felt the push to stray away from calls and turn to SMS instead. Millennials are coming into the work place and they are bringing texting with them. Many contact centers are limited to only using voice for customer care…
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