Answering Service Benefits for Law Firms

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  Law firms, big and small, receive many calls on a daily basis. Money, time and people are necessary for handling these calls.  An answering service allows law firms to continue what is important to them — practicing law.  A call center essentially removes the responsibility of answering calls off of a law firm’s plate. An answering service that can help with handling incoming calls, as well as managing web inquiries can be especially helpful….

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Why You Should Outsource Your Appointment Setting Program

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Appointment setting plays a significant role in sales.  Converting possible leads into customers is a crucial segment of the sales cycle; naturally, appointment setting plays a role.   Appointment setting is especially important because it is usually the step that takes place before the prospect turns into a customer.  With so many moving parts involved in the sales process, outsourcing appointment setting could be the solution your company needs.  We have outlined several reasons you should…

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Industry Make-up of Businesses Seeking Call Center Services

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An 18-month study was performed by surveying 3,672 businesses, which were categorized by industry into 70+ categories. The objective of the study was to determine which industries most often seek to use call center services. The main finding was that there was no one industry category that consisted of more than 11% of businesses seeking call center services. For businesses, this suggests that, regardless of which industry category you fall in, it is likely that…

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AdWords Introduces Message Extensions: Text Enable Your Business Number Now

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On Monday, October 17, 2016 Google AdWords posted that they are introducing “Message extensions.”  The message extensions give users seeing than ad an easy option to text a business to start a conversation and continue it whenever it is most convenient for them. The Google post mentions that 65% of consumers say they’d consider using messaging to connect with a business to get information about a product or service.  So this looks like a great opportunity…

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