Tag: text
Improving Customer Service Using Mobile Technology
Mobile technology (SMS/text) makes it relatively easy and cost-efficient to improve a company’s customer service, as texting is the preferred communication channel for 50 percent of the consumer population. The average American spends 158 minutes a day on their smartphone or tablet.[1] That’s more than two-and-a-half hours! Worldwide, 2.27 trillion texts are sent every year. By text-enabling a landline phone number, businesses can interact directly with customers anyhow or anywhere they choose. It makes effective…
Read More »Millennials Have Changed the Way We Communicate
SMS/Live Chat A faster, easier, and more preferred communication tool, texting is a huge part of the millennial generation and it’s time that it has won the rest of us over. More likely than not, you’ve felt the push to stray away from calls and turn to SMS instead. Millennials are coming into the work place and they are bringing texting with them. Many contact centers are limited to only using voice for customer care…
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